Warranty & After-Sales Service
We back our products with a 3-year warranty.
What is covered
- Manufacturing defects.
- Chair mechanisms, with coverage depending on the type and cause of the issue, as assessed by our technical team.
What is not covered :
- Damage from misuse or overloading.
- Damage from accidents, breakage, water or high humidity.
- Modifications or repairs by unauthorized parties.
- Normal wear, such as fading of leather or fabric over time.
How to claim
- Call +20 122 221 2206 or email info@elhelow.com.
- Have your invoice number and clear photos of the issue ready.
- Our technical team will review the case and confirm coverage, then arrange repair or replacement.