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Return and Refund Policy

Welcome to our site. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which govern our relationship with you in relation to the Elhelow website and our Privacy Policy.

“Egypt is our country of residence” and states that the governing law is local law and that all disputes arising in connection therewith may only be heard by a competent court in Egypt.

Visa or MasterCard debit and credit cards in Euros, US dollars and Egyptian pounds are accepted for payment.
We will not trade with or provide any services to OFAC and sanctioned countries.
Customer using the Website who are minors/under 18 years of age may not register as a User of the Website and may not transact or use the Website.

The cardholder must keep a copy of transaction records and merchant policies and rules. The user is responsible for maintaining the confidentiality of his account.

Cancellation and Refund Policy: If you order a product from Elhelow, you cannot cancel your order or get a refund.

RETURN & REFUND POLICY: We do not accept returns, we only accept exchanges if the product is faulty or has a manufacturing defect up to 30 days from the date of purchase.
Please notify us and ship the item back in its original packaging to us.
Please note that we reserve the right to refuse to exchange the product if it has been used.
Delivery / Shipping Policy: We ship our products to all governorates of Egypt.
Delivery within the cities of Egypt within 2-3 working days.
Avoid any delivery delays by providing your full address with your contact details.

Indemnification: You agree to indemnify and hold Elhelow, its affiliates, officers, agents, partners, and other employees from any loss, liability, claim or demand, including reasonable attorneys’ fees, incurred by any third party due to, arising out of or related to your use of the Site, including: This also includes your use of the Site to provide a link to another site or to upload content or other information to the Site, or each of our Terms of Use.

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